There is no exchange/return of product once order is placed, and in case of damage, an unboxing video will be mandatory from the start and refund will b made within 7 days via google pay after deducting the shipping amount.
Eligibility for Returns and Exchanges
- Time Frame: Returns or exchanges must be made within 24 hrs of the delivery date.
- Condition: Items must be unused, undamaged, and in the original packaging with all tags attached.
- Non-Returnable Items: Certain items, such as personalized or custom-made products, may not be eligible for return or exchange.
How to Return or Exchange an Item
- Contact Us: To initiate a return or exchange, please contact our customer service team at [your email address] or via the Contact page. Be sure to provide your order number and details about the product you'd like to return or exchange.
- Return Instructions: Once your request is approved, we will send you detailed instructions on how to return the item.
- Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service for your return to ensure it reaches us safely.
Refunds
- Processing Time: Once we receive your returned item, please allow 7–10 business days for us to process your return and issue a refund.
- Refund Method: Refunds will be issued to the original method of payment. Shipping costs are non-refundable.
Damaged or Defective Items
- If your item arrives damaged or defective, please notify us within 24 Hrs of delivery. We’ll arrange for a replacement or refund, at no extra cost to you.
Important Notes
- We reserve the right to refuse any return or exchange if the items are not in the condition specified above.
- If your return does not meet the policy guidelines, we will notify you and send the product back at your expense.
If you have any questions about our return or exchange policy, feel free to reach out to our customer support team. We’re here to help!